All U.S. orders are shipped via a trackable shipping carrier (UPS, USPS, Fedex).
Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes will ship via USPS Priority Mail with a delivery confirmation. Military addresses such as those shipping to APO/FPO are usually not trackable due to military restrictions.
Outlet Season Scentia will supply a tracking number for every order that has been shipped. Each day, you will receive an automated email from us indicating all of your orders that have been shipped that day.
Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Orders placed before 12PM EST, will ship the same day. Therefore, most of your orders should be received within 4-10 business days from the time that you placed it.
You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping.
We cannot accept items for return that have been opened or used.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Once we receive a return from you(with all of the proper information), we will credit your account and notify you. We will notify you that the product has been successfully returned and we will credit your account.