Return Authorization Request

Use the form below to submit your request.

RETURNS
Outlet Season accepts returns at our discretion only. You must have a Return Authorization (RA) number before returning any merchandise to Outlet Season. Be sure to note our return policies to avoid additional charges.

RA REQUEST
Before returning a shipment to Outlet Season, obtain a RETURN AUTHORIZATION (RA) number.

Have the following information ready:

• Account Number
• Name
• Invoice Number
• Model Number
• Serial Number
• Outline of the problem

POLICIES

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 30% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $35, or 15% per unit, will be billed to your account.
• Outlet Season credits based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

SPECIAL RETURNS

Xbox
Xbox Consoles - Outlet Season tracks serial numbers on all consoles. Defective return window is 30 days from original Outlet Season invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Buyer will be billed for missing parts.

Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, buyer will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyer will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

PlayStation
PlayStation Consoles - Outlet Season tracks serial numbers on all consoles. Defective return window is 30 days from original Outlet Season invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo
Nintendo Consoles - Outlet Season tracks serial numbers on all consoles. Defective return window is 30 days from original Outlet Season invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

JVC: No returns for credit on color television, Plasma, LCD TV, VCR, DVD, TV/DVD, Home Theater in a box or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

WARRANTIES - In General
Product warranties are provided by the manufacturer. Outlet Season administers the individual manufacturer warranty, which may include returning defective products to Outlet Season, sending products to a factory authorized repair center, or factory direct returns. Outlet Season must abide by the return policies dictated by our manufacturers.